Rear Shock Absorber Bilstein-24114714

New returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can fill-up the online form HERE , Please note that customer will pay for shipping.

If your return is accepted, you’ll pay for the return shipping plus restocking fee which is 5% of your total purchase (We deduct from the original payment). We send you a return shipping label , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bestparts.ca@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like electrical parts (such as park plugs, ignition coils, starter, alternator), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty claim:

Please contact our store for warranty guide before ordering any parts. For warranty claim you can fill-up the online form HERE , we will get back you to with next step. For further assistance please contact us at bestparts.ca@gmail.com. Customer will pay for shipping.

Exchanges
The fastest way to ensure you get what you want always contact us at bestparts.ca@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bestparts.ca@gmail.com.